Refund Policy
Last updated: August 2026
At Book-BAP, we want customers to receive the digital products they purchase correctly and without technical problems.
This Refund Policy applies to digital products purchased through book-bap.com.
1. Digital Products
Book-BAP currently sells digital content delivered electronically, including:
- PDF edition
- EPUB edition
- Full Cover Artwork (Bonus)
No physical product is supplied unless expressly stated otherwise on the relevant product page.
2. Immediate Digital Delivery
After successful payment, customers are given access to the purchased digital content through download links displayed on the website and/or sent to the email address provided during checkout.
Because these products are supplied digitally and may be made available immediately after purchase, specific rules apply to cancellation and withdrawal rights.
3. Right of Withdrawal
Consumers in the European Union generally have a right of withdrawal for distance contracts. However, specific rules apply to digital content that is not supplied on a tangible medium.
Where the customer expressly consents to the supply of digital content beginning during the applicable withdrawal period and acknowledges the consequent loss of the right of withdrawal, the right of withdrawal may cease once the supply of the digital content has begun, in accordance with applicable law.
Book-BAP will not restrict any mandatory consumer rights provided by applicable Portuguese or European Union law.
4. Refunds After Digital Delivery
Once digital content has been supplied or made available for download under the conditions described above, a refund will generally not be available merely because the customer:
- changes their mind;
- no longer wants the product;
- accidentally purchases the product despite the product being clearly identified before payment; or
- lacks compatible software or a suitable device where the required file format was clearly stated before purchase.
This does not affect the customer’s statutory rights where the digital content is defective, incorrectly supplied or otherwise does not conform to the contract.
5. Defective or Incorrect Digital Content
If a purchased file is defective, corrupted, incomplete, materially different from the product purchased, or cannot be accessed because of a problem attributable to Book-BAP, please contact us.
We will first attempt to resolve the problem, for example by providing a working replacement file or restoring access to the download.
Where the problem cannot be resolved, the customer may be entitled to an appropriate remedy, including a refund where required by applicable law.
6. Duplicate or Incorrect Charges
If you believe that you have been charged more than once for the same purchase or that an incorrect amount has been charged, please contact us so that the transaction can be investigated.
Where a duplicate or erroneous charge is confirmed, the corresponding amount will be refunded.
7. Requesting Assistance or a Refund
To report a problem or request consideration of a refund, contact:
Please provide sufficient information to identify the purchase, such as:
- your name;
- the email address used for the order;
- the order number, if available; and
- a brief description of the problem.
Please do not send payment-card details by email.
8. Refund Method
Where a refund is due, it will normally be made using the same payment method used for the original transaction, unless another method is required or agreed in accordance with applicable law.
The time required for the refunded amount to appear may depend on the payment provider or financial institution.
9. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts or replaces any mandatory rights or remedies available to consumers under applicable Portuguese or European Union consumer protection law.
10. Contact
For questions concerning refunds, digital downloads or problems with an order, please contact:
Book-BAP
Operated by Pedro Bernard
Email: contact@book-bap.com